Question 1

Why book an offsite with Teamworks?

Accepted Answer

The rooms are private and already set up for the kind of session you are booking them for, rather than adapted on the day. Owl cameras so anyone who cannot travel can take part, smart TVs, and catering you can add to the booking. Capacities, hourly rates and the minimum booking are on each room's own page.

Question 2

What does an offsite get you that a meeting in the office does not?

Accepted Answer

Mostly an uninterrupted day. Away from the usual drop-ins a team can spend a full session on long-term planning or on a problem that needs everyone in one room, which rarely survives a normal working day.

Question 3

Can remote colleagues join a meeting here?

Accepted Answer

Yes. Rooms can be set up with a conferencing camera and a screen so people who cannot travel take part in the discussion instead of watching it. Cameras are either selected as an add-on or arranged with the host in advance.

Question 4

Does an offsite do anything for morale?

Accepted Answer

Setting aside a day and a room says the company is willing to spend on the team's time, and people do notice. It is not the main reason to book one, but it is a real effect.

Question 5

What is included in an offsite booking?

Accepted Answer

A private room for your session with the equipment already in it, any add-ons you choose at checkout, and a host you can contact about specifics. What is included varies by room and is listed on each room's page.

Question 6

How do I book a space?

Accepted Answer

Sign up on Teamworks, browse available offices, select dates and times, and submit a booking request with your requirements. Some spaces offer Instant Book for immediate confirmation.

Question 7

How do I book a space using Instant Book?

Accepted Answer

Select 'Book Now,' choose your dates, and complete checkout for immediate reservation confirmation without awaiting host approval.

Question 8

Can I have the phone number or email of a host?

Accepted Answer

For privacy reasons, direct contact information of hosts is not shared before a booking is confirmed. After confirmation, contact details are provided. Direct questions to support@bookteamworks.com.

Question 9

Will the office have a zoom camera?

Accepted Answer

Yes, spaces can include cameras if selected as add-ons or arranged ahead of time with the host.

Question 10

Can I host a party at a space on Teamworks?

Accepted Answer

Parties are not allowed in the offices. Verify your event type complies with space-specific rules before booking.

Question 11

Can my group book for less than 4 hours?

Accepted Answer

Each of Teamworks offices have a 4 hour minimum. No exceptions.

Question 12

Are there restrictions on how I can use the space?

Accepted Answer

Each space comes with its own set of rules and restrictions provided by the host. These may include noise limits, guest caps, event types, and pet/smoking policies detailed on listing pages.

Question 13

What is the cleaning fee charged by hosts?

Accepted Answer

Cleaning fees cover post-use space maintenance. It is compulsory for the office to be cleaned daily at the end of the session of your booking. See listing for specific amounts.

Question 14

Are there any restrictions on the type of activities allowed?

Accepted Answer

Common limitations include no smoking, parties, pets, or loud music. Review listings carefully for specific restrictions.

Question 15

Can I visit the space before I book it?

Accepted Answer

Contact the host directly through our platform to arrange a viewing appointment or a FaceTime call.

Question 16

How can I update my booking?

Accepted Answer

Go to Bookings, select your reservation, and choose 'Edit Booking' at the bottom, or message the host. Any changes are subject to host approval and availability.

Question 17

How do I reschedule my booking?

Accepted Answer

Contact the host via the app or select 'Edit Booking' to submit modification requests. Please note there may be changes to the price and cancellation policy.

Question 18

What if my booking modification is declined or expires?

Accepted Answer

Your original booking remains in effect. Discuss further options with the host or explore alternative spaces.

Question 19

When will I be charged for my booking?

Accepted Answer

You will be charged at the time of confirmation. For Instant Book, this is immediate; for inquiries, charges follow host confirmation.

Question 20

How does the payment system work?

Accepted Answer

Teamworks uses Stripe for secure payment processing and refunds. Payment is collected upon booking confirmation.

Question 21

What forms of payment do you accept?

Accepted Answer

Most major credit cards and debit cards are accepted. Check available options during checkout.

Question 22

Can I cancel my booking?

Accepted Answer

Yes. Refund eligibility depends on timing. The ability to receive a full or partial refund depends on the time frame. Check the Cancellation Policy.

Question 23

What is the cancellation and refund policy?

Accepted Answer

Refunds are the stated percentage of what you paid, with nothing deducted, and each room states its policy on its own page. Very Flexible: full refund 24+ hours before. Flexible: full refund 7+ days before, 50% between 24 hours and 7 days, nothing inside 24 hours. Standard 30 Day: full refund 30+ days before, 50% between 7 and 30 days, nothing inside 7 days. Standard 90 Day: full refund 90+ days before, 50% between 30 and 90 days, nothing inside 30 days.

Question 24

How do I cancel a booking?

Accepted Answer

Go to reservations, find your booking, select the three-dot menu in the top-right corner, and follow prompts. Email support@bookteamworks.com for questions.

Question 25

How long does a refund take to process?

Accepted Answer

Refunds typically take 5-10 business days to process back to your account, depending on your bank or credit card issuer.

Question 26

What if a Teamworks host cancels my booking?

Accepted Answer

You will be fully refunded.

Question 27

What if I don't show up to my booking?

Accepted Answer

If you don't show up, you will not be refunded. Communicate with the host about delays or plan changes promptly.

Question 28

Can I extend my booking duration?

Accepted Answer

Discuss with your host as soon as possible. Extensions require space availability and host approval with additional charges according to the hourly rate.

Question 29

How are disputes between hosts and guests resolved?

Accepted Answer

We encourage direct communication between the host and guest to reach an amicable resolution. If the dispute cannot be resolved, our support team can mediate based on our policies.

Question 30

What are the cleaning protocols for the spaces?

Accepted Answer

Spaces are expected to be clean and ready for use at the start of each booking. Report substandard conditions immediately to the host and support team.

Question 31

How do I ensure my booking is secure and private?

Accepted Answer

Bookings made through Teamworks are secured with end-to-end encryption, and personal information is protected. Hosts are vetted to ensure they meet our standards.

Question 32

What if I need additional amenities or equipment?

Accepted Answer

Many hosts offer additional amenities or equipment for an extra fee. Check listings and communicate directly with hosts about specific needs.

Frequently asked questions

About Teamworks

Booking & Access

Space Rules & Restrictions

Modifications & Changes

Payment & Charges

Cancellations & Refunds

Support & Other

Still have questions?